Last updated: September 14, 2026
These Terms and Conditions set out the agreement between you and CyberNet Labs for the use of our website and products — CyberGuard, Lumen, and Flux. Please read them carefully before using any of our Services.
These Terms and Conditions (“Terms”) govern your access to and use of the websites, products, and services provided by CyberNet Labs (“CyberNet Labs,” “we,” “us,” or “our”), including CyberGuard, Lumen, and Flux, together with any related tools, dashboards, APIs, or support services (collectively, the “Services”).
By creating an account, subscribing to a Service, or otherwise accessing or using any Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case “you” refers to that entity.
If you do not agree to these Terms, you must not access or use the Services.
These Terms work together with our Privacy Policy, which explains how we collect, use, and protect personal information.
You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use the Services. If you register on behalf of an organization, you confirm you are authorized to do so.
You agree to provide accurate, current, and complete information when registering for an Account, and to keep that information up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. Notify us promptly at [email protected] if you suspect unauthorized use of your Account.
CyberNet Labs provides technology products focused on cybersecurity, AI-powered automation, and AI-powered customer support, including (as may be updated from time to time):
Descriptions of each Service, including current features and any applicable plans, are made available on our website and may be updated from time to time. Section 9 (CyberGuard-Specific Terms) and Section 10 (AI-Powered Services) set out additional terms specific to those Services.
Certain Services are offered on a paid subscription basis. Applicable fees, billing frequency, and available plans are as shown on our website or in an Order at the time of purchase, and form part of these Terms once accepted.
Unless otherwise stated at the time of purchase:
We may use a third-party payment processor to handle billing; your use of that processor is also subject to its own terms.
Paid subscriptions renew automatically for successive billing periods matching your original billing frequency, unless you cancel before the renewal date or the applicable plan states otherwise. You may cancel a subscription at any time through your Account or by contacting us; cancellation takes effect at the end of the current billing period, and no further charges will be made for subsequent periods.
Except where required by applicable law or expressly stated at the time of purchase, fees already paid are non-refundable, including in cases of partial-period cancellation or non-use of a Service.
If a payment fails or is declined, we may retry the charge, suspend your access to the affected Service, or both, until payment is received. We will attempt to notify you before or promptly after any suspension for non-payment.
We may change our pricing for future billing periods. Where we do, we will provide reasonable advance notice before the change takes effect for existing subscriptions.
You agree not to use the Services to:
We may investigate suspected violations and take appropriate action, including suspension or termination under Section 19.
This Section 8 applies to any security-testing, scanning, or assessment functionality offered through CyberGuard or any other Service that interacts with systems you do not exclusively control on our infrastructure.
You may only use CyberGuard, or direct CyberGuard to test, scan, or otherwise interact with, an Authorized Target — that is, a system, network, application, API, cloud environment, device, or other asset that you own outright, or for which you hold explicit, verifiable, written authorization from the owner or operator to conduct the specific testing you intend to perform.
Providing you with access to CyberGuard does not authorize you to test any system. CyberNet Labs is not a party to, and takes no responsibility for verifying, any authorization arrangement between you and a third party. Obtaining and maintaining valid authorization for every target you test is solely your responsibility.
You are solely responsible for ensuring that your use of CyberGuard, and every test you run, complies with all applicable laws (including computer-misuse and cybercrime legislation in your jurisdiction and the target’s jurisdiction), any contracts you have with third parties, and any acceptable-use or terms-of-service restrictions imposed by hosting providers, cloud platforms, or other infrastructure providers relevant to the target.
CyberNet Labs is not responsible or liable for any claim, loss, damage, fine, penalty, or legal action arising from testing you conduct without proper authorization, or in violation of this Section 8. You agree to indemnify us in accordance with Section 18 for any such claims.
CyberGuard is a security-testing tool and service. It is not, and should not be understood as, a grant of authorization, permission, or legal cover to test, scan, or attack any system. The distinction matters: we provide the capability; you are responsible for the lawful, authorized use of that capability.
Automated scanning and testing, even when properly authorized, can affect the availability, performance, or stability of the systems being tested. Before running any test, you should understand the risks involved and take appropriate precautions, particularly for production or business-critical systems. We recommend testing non-production environments where practical, scheduling potentially disruptive tests for low-traffic periods, and maintaining current backups. You are responsible for selecting appropriate scan modes, scope, and intensity for the environment being tested.
In addition to Section 8:
Lumen and Flux, and any AI-assisted features of other Services (including CyberIntelligence Agent-driven workflow creation), rely on artificial intelligence and machine-learning systems, which may include third-party AI models and providers.
You are responsible for:
As between you and CyberNet Labs, you retain all rights in your Customer Content. You grant CyberNet Labs a limited, non-exclusive license to host, process, transmit, and display Customer Content solely as necessary to provide, maintain, and improve the Services for you.
You are responsible for the accuracy, quality, and legality of Customer Content and for having any rights necessary for us to process it as described in these Terms and our Privacy Policy.
Handling of personal information is governed by our Privacy Policy, which forms part of these Terms by reference.
The Services, including all software, models, designs, trademarks, and documentation (excluding Customer Content), are owned by CyberNet Labs or its licensors and are protected by applicable intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during your subscription term.
Except as expressly permitted, you may not copy, modify, distribute, sell, or lease any part of the Services, or reverse-engineer any underlying software or models, except to the extent applicable law prohibits this restriction.
Any feedback or suggestions you provide about the Services may be used by us without restriction or obligation to you.
The Services may integrate with, link to, or rely on third-party services, platforms, or infrastructure (for example, hosting providers, payment processors, or AI model providers). We are not responsible for the availability, content, or practices of third-party services, and your use of them may be subject to their own terms.
We aim to keep the Services available and performing reliably, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and Services may occasionally be unavailable as a result.
We may modify, update, or discontinue a Service or feature at our discretion. Where a change materially reduces the functionality of a paid Service, we will provide reasonable notice where practicable.
No specific uptime or service-level commitment is made under these Terms unless separately agreed in writing (for example, in an enterprise Order).
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL DETECT, PREVENT, OR REMEDIATE ALL SECURITY VULNERABILITIES OR RISKS. NOTHING IN THESE TERMS EXCLUDES ANY WARRANTY, GUARANTEE, OR OTHER TERM THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE SOUTH AFRICAN LAW, INCLUDING THE CONSUMER PROTECTION ACT 68 OF 2008, WHERE IT APPLIES TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, CYBERNET LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, ANY SERVICE — INCLUDING LOSSES RESULTING FROM ERRORS, OMISSIONS, OR MISTAKES MADE BY AN AI OR AUTOMATED SYSTEM, OR FROM SECURITY TESTING CONDUCTED USING CYBERGUARD.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO CYBERNET LABS FOR THE APPLICABLE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR AS OTHERWISE PROVIDED UNDER THE CONSUMER PROTECTION ACT 68 OF 2008 WHERE IT APPLIES.
You agree to indemnify, defend, and hold harmless CyberNet Labs and its officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of CyberGuard against any system without proper authorization, or otherwise in violation of Section 8; (c) Customer Content; or (d) your violation of any applicable law or third-party right.
We may suspend or restrict your access to a Service, without liability, if: (a) you breach these Terms, including Section 7 (Acceptable Use) or Section 8 (Cybersecurity Testing & Authorization); (b) required to prevent harm to us, other customers, or third parties; (c) required by law; or (d) payment is overdue, as described in Section 6.
Either party may terminate a subscription as permitted under the applicable Order or, where no minimum term applies, at the end of the then-current billing period by providing notice as described in Section 6.
On termination: your right to access the applicable Service ends; outstanding fees remain payable; and we will handle any Customer Content retained in our systems in accordance with our Privacy Policy and applicable law, which may include deletion after a reasonable retention period. You may request export of your Customer Content prior to termination by contacting us, where technically feasible.
Each party agrees to protect the other party’s Confidential Information using at least the same degree of care it uses for its own confidential information of a similar nature, and not to disclose it to third parties except as necessary to perform its obligations, comply with law, or as otherwise permitted under these Terms or our Privacy Policy. This Section does not apply to information that is or becomes publicly available through no fault of the receiving party, or that the receiving party already lawfully possessed.
CyberNet Labs processes personal information in accordance with our Privacy Policy and, to the extent applicable, the Protection of Personal Information Act 4 of 2013 (POPIA). Our Privacy Policy explains what personal information we collect, why, how it is used and protected, and your rights in relation to it — it should be read together with these Terms rather than as a duplicate of them.
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting an updated version on this page with a revised “Last updated” date, or through other reasonable means. Your continued use of a Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using the Services.
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. Subject to any right you may have to bring proceedings in a different forum under applicable consumer-protection law, you agree that the courts of South Africa shall have jurisdiction over any dispute arising out of or relating to these Terms or the Services.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and any applicable Order, constitute the entire agreement between you and CyberNet Labs regarding the Services, and supersede any prior agreements or understandings, whether written or oral, regarding the same subject matter. In the event of a conflict between these Terms and an Order that has been signed or agreed by both parties, the Order will control solely for the specific matters it expressly addresses.
If you have questions about these Terms, please contact us at [email protected].