AI CUSTOMER EXPERIENCE
Lumen is an AI assistant configured entirely around your business — its services, policies, and voice — so it can answer customer questions accurately, and know when to hand off to your team.
How it works
Give Lumen your FAQs, policies, pricing, and support documentation.
Describe what you want Lumen to help customers with, in your own words.
Lumen goes live on your site, answering within the boundaries you set.
The knowledge boundary
Lumen stays focused on your business. It’s designed to answer using your approved information, follow the instructions you configure, and decline or hand off when something falls outside its scope — not guess.
Use cases
Answer common questions using your approved information.
Guide customers through common issues step by step.
Collect enquiries from visitors who aren’t ready to call.
Help customers find a time and request a booking.
Explain your services, products, and policies clearly.
See it in action
Lumen answers what it’s confident about, and is upfront about what it isn’t.
Pricing
Every plan includes a Lumen assistant configured around your business. Start small, or go further with Plus and Pro.
For individuals and small businesses that need a simple AI chatbot.
INCLUDES
RECOMMENDED
For growing businesses that need a more capable AI customer assistant and business automation.
EVERYTHING IN STARTER, PLUS
A custom AI customer experience solution designed around your business.
MAY INCLUDE
Conceptual capabilities — scoped individually per engagement, not yet standardised.
Get started
Set up Lumen in minutes, preview it before anything goes live, and hand the rest to your team when you’re ready.
Build your Lumen
A quick, five-step walkthrough. Nothing here is submitted anywhere yet — this is a preview of the setup experience.
Upload your business information, FAQs, support documentation, and other resources so Lumen can understand your business.
Company info, FAQs, policies, pricing, support docs — text-based files work best.
You can add or change files later — feel free to continue without any for now.
Describe it in your own words — no technical setup required.
Lumen stays focused on your business. It's designed to answer using your approved information, follow the instructions you set below, and decline or point customers to your team when something falls outside its scope.
A live look at how Lumen could appear on your website. Mock data — not connected to a live AI model yet.
Your business knowledge and chatbot instructions have been configured.
Deploying connects Lumen to live automation and your knowledge base — that part of the system is still being built. For this preview, "Deploy" simply confirms your setup is ready to hand off to our team.
Coming to Nucleus
Lumen is being built into Nucleus — our all-in-one CyberNet Labs application. Download Nucleus below to get early access as new features roll out.